Privacy Policy

Last updated: October 2026

This policy explains what Premiumcharlotte Mold Help ("we", "us") does with your information when you browse premiumcharlotte.garden, call the phone number listed on this site, or send in a form. It is a general template and is not legal advice.

What We Gather

Some details come straight from you. If you fill out a form or call, you may give us your name, phone number, email address, where you live, and a short note about the mold problem in your home.

Other details are collected automatically as you use the site. These can include your IP address, your browser and device type, the pages you open, and the date and time of your visit. Calls to the number on this site may be tracked. Some may be recorded. This is done for quality checks and billing.

Why We Use Your Information

We use what we collect to:

• Match you with an independent mold inspection or remediation provider that serves your area
• Pass your request to that provider so they can reach out to you
• Reply to your questions and messages
• See how people use this site and our phone lines
• Make the site and the service better
• Follow the law and guard against fraud or misuse

We do not want medical details. Please leave them out of forms and messages.

Who Receives Your Information

Premiumcharlotte Mold Help is a referral service. When you ask for help, we send your contact details and request notes to one or more independent providers or marketing partners. That lets them get in touch about your request. These providers are separate businesses, and each has its own privacy practices.

We may also share data with companies that help us run the site and phone systems. Examples are hosting, analytics and call-tracking services. We may release information if the law requires it, or to protect our rights.

We do not sell your personal information for money. Some laws count sharing data with marketing partners as a sale or a share. Where those laws apply, you may be able to opt out.

Cookies and Analytics

This site may use cookies and similar tools to learn how visitors use it. You can control cookies in your browser settings. If you turn them off, some parts of the site may not work as expected.

Your Choices and Rights

Depending on where you live, you may be able to ask to see, fix or delete your personal information. You may also be able to opt out of certain sharing. To make a request, email contact@premiumcharlotte.garden. We may need to confirm who you are before we act.

Security and How Long We Keep Data

We use reasonable safeguards to protect your information. Still, no way of storing or sending data is completely secure. We hold on to information only as long as we need it for the reasons above, or as the law requires.

Children

This site is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may revise this policy from time to time. The date at the top shows the latest change.

Contact

Have a question about this policy? Email contact@premiumcharlotte.garden.